Privacy Policy

Achieve Happiness cares about your privacy. For this reason, we collect and use personal data only as it might be necessary for us to provide our services. Your personal data includes information such as:

1. name
2. address
3. telephone number
4. email address
5. other data which could directly or indirectly identify you

Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.

If at any time you have questions about our practices or any of your rights described below, you may reach our Data Protection Officer ("DPO") by contacting us at mell@achievehappiness.co.uk

What information do we collect?

We collect information so that we can provide the best possible experience when you utilise our Services. Much of what you likely consider personal data is collected directly from you when you:

1. Complete contact forms
2. Email or telephone us directly
3. Complete the Achieve Happiness forms when you become a client
4. Respond to email, phone calls or letters we send you.

We also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:

Cookies and similar technologies on our websites allow us to track your browsing behaviour, links clicked, your device type, and to collect various data, including analytics, about how you use and interact with our website. This allows us to provide you with more relevant information on our website, a better experience on our website, and to collect, analyse and improve the performance of our Services. For additional information, and to learn how to manage the technologies we utilise, please visit our Cookie Policy.

Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links contained within the website, IP address, browser type and settings, the date and time the website was used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the website, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.

How we use information

We strongly believe in both minimising the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services you sign up for, or (3) as we might be required or permitted for legal compliance or other lawful purposes.

If you contact us through this website, we only collect enough information to be able to respond to your enquiry. We only use the data you provide to deal with the enquiry you have submitted. We will not contact you again once the enquiry has been answered, unless of course you decide to become a client.

We do not pass your details on to any 3rd party, whether you contact us regarding an enquiry or once you have become a client.

How you can access, update or delete your data

If you wish to access the data we have on record for you, please contact us via this website to request the data we hold.

If you make a request to delete your personal data, the request will be honoured to the extent required for our legitimate business purposes or legal or contractual record keeping requirements.

How we secure, store and retain your data

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored.

We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

1. mandated by law, contract or similar obligations applicable to our business operations;
2. for preserving, resolving, defending or enforcing our legal/contractual rights; or
3. needed to maintain adequate and accurate business and financial records.

If you have any questions about the security or retention of your personal data, you can contact us at mell@achievehappiness.co.uk

Changes in our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Contact us

If you have any questions, concerns or complaints about our Privacy Policy, our practices or our Services, you may contact our Office on mell@achievehappiness.co.uk.

We will respond to all requests, inquiries or concerns within 30 days.